Green Line Paribahan Ltd. ("we", "us", or "our") is committed to protecting the privacy of every customer who uses our website and online ticketing services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

• Personal details you provide while booking, such as your name, mobile number, email address and passenger information.

• Payment information processed securely through our authorized payment gateways. We do not store your full card or mobile wallet credentials on our servers.

• Travel details including your selected routes, schedules, seats and booking history.

• Technical information such as your IP address, browser type and device details collected automatically to improve our service.

How We Use Your Information

• To process your bookings, issue e-tickets and confirm payments.

• To send booking confirmations, schedule updates and important service notifications via SMS or email.

• To provide customer support and respond to your queries, complaints and refund requests.

• To improve our website, services and overall travel experience.

• To comply with legal obligations and prevent fraudulent activity.

Sharing of Information

We do not sell or rent your personal information to third parties. We may share necessary information with transport operators, payment gateways and service providers strictly for the purpose of completing your booking and delivering our services, or where required by law.

Data Security

We use appropriate technical and organizational measures to protect your information against unauthorized access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to remember your preferences and enhance your browsing experience. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting our support team. We will respond to such requests in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.